ASRock Motherboard M.2 NVME Slot not working?

Hey everybody, let me show you what we have here today. We have a Desktop that the customer wanted to put an M.2 NVMe in it. They got a Samsung 970 Evo and it should just be plug and play but it did not work that way. My first thought was that it was a configuration, an incompatible drive or that the drive just doesn’t work. We tested the drive on another computer and it worked normally. We also checked to see if it was compatible with the motherboard and surprisingly this one was not so we tested one that was compatible on it and it also did not work. So, I started removing all of the different variables that could hypothetically hinder the drive so I removed the GPU and put a regular one on and nothing. As I searched online, I found this issue that people were having and it is missing caps, when I looked on the computer in the back, I saw that there were 2 caps missing which probably got knocked out by the standoff screws. So, pretty much that is what had happened and now the NVMe slot wont function. The other solution would be using a PCI-e slot NVME adapter. And that’s what’s going on today at PC911. PC 911 Computer & Cell Phone Repair http://www.PC911247.com